SALES AND RETENTION :
-can do outbound calls to customer asking for reason of changing services
providing
the
best offer
and products to make them stay.
-can also take inbound calls to answer queries of offer and follow ups to close a sale and ask for other sales referral.
CUSTOMER SERVICE :
-can answer inbound calls resolve their concern in a timely manner and provide a good customer experience.
-can make outbound calls to customer to discuss progress /status of
request or complaint.
COLLECTIONS:
-can updates customer with their credit history by showing assertiveness for collecting payments.
-can educate customer about the repercussion of not paying their bills.
-this is all applicable for outbound and inbound calls.
ADMIN:
-can answer and respond politely to an email
of a customer.
-can get in touch with relevant department for follow ups.
-shows willingness to complete the task.
