Hi! I’m Plinky, but you can call me PAM.
I am a dedicated and adaptable professional with a Bachelor of Science in Nursing and an active PH RN license, bringing over 10 years of combined experience across clinical practice, BPO healthcare, technical support, and customer service. I have 7 years supporting U.S. healthcare accounts, 4 years in U.S. telecommunications, and 1 year of hands-on hospital experience.
For over 2 years as a Virtual Medical Assistant, I’ve provided comprehensive support including patient coordination, medical documentation, provider assistance, nurse intake, chart preparation, and administrative workflows. I am also experienced in executive support, operations administration, medical scribing, and team management.
Known for strong communication, critical thinking, adaptability, and a solid work ethic, I thrive under pressure, consistently meet deadlines, and contribute meaningfully to the success of both teams and clients in clinical and administrative environments.
Skills & Expertise
EHR/EMR & Clinical Documentation: Patient intake, chart review, pre-visit preparation, medical scribing, lab report uploading, prescription refill coordination, medical records scanning & retrieval, data entry, HIPAA compliance, knowledge of medical terminology
Executive & Administrative Support: EA support to CEO & senior leadership, calendar management, meeting coordination, email management, professional correspondence, confidential document handling
Patient & Provider Coordination: Nurse call triage, inbound/outbound patient communications, live chat & email correspondence, prior authorization & insurance coordination, appointment scheduling, clinical coordination
Revenue Cycle & Office Management: Revenue cycle management, office productivity, multitasking, time management, problem-solving
Tools & Platforms
EMR/EHR & Clinical Systems: Practice Fusion, Cerner, eClinicalWorks, Mochi Portal, VirtualHub
Scheduling & Clinical Coordination: Zenoti, Revenue Cycle, Citrix, QGenda, Traumasoft, Miems Alert, Talent LMS, Spok
Customer Support & VOIP Communication: Quo App, Gorgias, Aircall, Textline, Talkdesk, Zendesk, RingCentral, Slack, Glocom, Zoom, WhatsApp, Google Chat, Google Meet, Onvida, CxOne
Revenue Cycle & Office Applications: Citrix Apps (Revenue Cycle, PM Office, Spok), Documo, HelloSign, Seismic, Seqta
Pharmacy & Lab Systems: TrueMeds, Cover-----------ds, LabCorp, Sonora Quest
E-commerce & Content Tools: Magento, Studycast, Well Received, Shopify
Productivity & Collaboration: Microsoft Office, Google Suite, LastPass
Verified
