Experienced IT Support and User Administration professional with over six years of hands-on experience providing first-level technical support and managing access across global teams. Skilled in troubleshooting hardware, software, and network issues, as well as administering Office 365, Exchange Online, Azure AD, and Microsoft Intune. Proven track record in identity and access management, knowledge base development, and process improvement. Adept at leading training sessions, mentoring tea-----------mbers, and ensuring service excellence through collaboration with cross-functional IT teams.
