With 3 years of experience in the hotel and Airbnb industry, I am skilled in providing exceptional customer service, managing reservations, and handling inquiries across multiple platforms. I have a strong background in social media management and content creation, leveraging platforms like Instagram and Airbnb to enhance guest engagement and promote services. Proficient in Canva, I create visually appealing content to support marketing initiatives. Adept at using Property Management Systems (PMS) and scheduling tools like Skedda, I also have experience coordinating cleaning services and managing turnover schedules for Airbnb properties. A strong multitasker with a proven track record in assisting with group inquiries, coordinating transportation, upselling services, and ensuring a seamless guest experience.
