Content Specialist, Copywriter, Social Media Manager, and Customer Service Representative with 11+ years of remote experience executing marketing copy, digital operations, and customer support for US e-commerce brands.
During my 9-year tenure at Simply Earth, I consistently met 100% of my quarterly and annual performance targets. My primary focus spans multi-channel copywriting, content scheduling, organic creative briefing, backend promotional setups, and delivering responsive customer support via
email and chat.
Key Responsibilities & Capabilities:
✅ Customer Service & Support Operations: Deliver clear, empathetic, and efficient support via
email and chat channels (HelpScout, Chatra). Process payment verifications, handle order status and account inquiries, and perform backend actions like PayPal refunds.
✅ Copywriting & Publishing: Write engaging copy for SEO blogs, landing pages, social media captions, occasional ad copy (Meta/Google/Pinterest), and monthly
email campaigns. Schedule content to go live across platforms after final proofing.
✅ Organic Creative Briefing: Draft monthly creative briefs, visual concepts, shot lists, and hook scripts for organic images and video assets used on blogs,
emails, and social channels.
✅ Monthly
Email Campaigns: Write, set up, and schedule monthly marketing
email campaigns in Omnisend and Attentive for product launches, subscription box drops, monthly promos, and educational newsletters.
✅ Social Media Operations: Execute approved content calendars organized by management and schedule posts across
Facebook, Instagram, TikTok, Pinterest, and YouTube using Later, Meta Business Suite, and YouTube Studio.
✅ Technical Admin & E-Commerce Operations: Create and test backend promo codes in staging environments, set up ManyChat response flows, and verify customer payment data.
Tools Proficient In:
✅ Operations, E-Commerce & Customer Support: HelpScout, Chatra, Olark, PayPal, Shopify (Basic)
✅ AI & Content Generation: ChatGPT, Gemini,
Jasper.ai, Grammarly, Claude AI (basic)
✅ Social & Creative Tools: Meta Business Suite, Later, YouTube Studio, WordPress, Canva, Adobe Lightroom (Basic)
✅
Email & Marketing Platforms: Klaviyo, Omnisend, Attentive
(Emails only), ManyChat
✅ Project Management & Collaboration: Asana, Notion, Slack, Google Workspace
MY SPEED TEST:
https://www.speedtest.net/result/----------- LOOKING FOR FULL-TIME WORK (REMOTE ONLY) :)
