5+ years delivering top-tier support and sales for global brands like Virgin Media O2 and Metro by T-Mobile. Skilled in Tier 1 & Tier 2 troubleshooting, SaaS support, retention strategies, and upselling. Proficient with Zendesk, HubSpot, Freshdesk, Citrix, and Intercom. Remote-ready, reliable, and results-focused—ready to deliver value from day one.
