I have been a Performance and Quality Analyst in a call center company for four years. My responsibilities include assessing business results against targets for relevant key performance indicators, identifying opportunities and systems to improve efficiency, quality and safety;providing assistance with projects and operational development;proactively ensuring that processes are in place to achieve deadlines in an accurate and timely manner; and other duties as requested by my supervisors.
I have also been Fraud Specialist with over 3 years experience in identifying fraud prevention processes in a fast paced high customer care environment. I am highly effective at identifying process improvement opportunities for customer and business needs and possesses significant experience with risk analysis on the eBay platforms.
My skills and knowledge that I have acquired in this business will benefit me to continue practice the application of providing above average quality and excellent customer service experience.I will be able to use my knowledge to help my team by rendering ideas and additional solution accordingly and effectively. I am professionally open with any positive and negative feedback that will be coming from my Managers for these will hone and improve my performance that I will eventually utilize to make sure of consistency in providing Excellent Customer Service Experience.
Attached herewith is my resume for your perusal.
Mary Arcilyn Ceballos
