I have 13 years of customer service experience and admin support. I worked as a technical service representative for 2 years in one of the biggest telecommunication companies in the US. I also worked as a customer service representative for 8 years and 3 years as a supervisor in another big telecommunication company in the US.
I specialize in managing various customer issues in different account assignment; transactions can be related to billing and collections support, client inquiries, product support, and troubleshooting internet and email-related issues.
During my Team Leader years, my primary roles were working closely with the team, training, developing, coaching , and leading and inspiring them to deliver excellent levels of individual/team performance and customer satisfaction. Supporting the management to deliver business targets and objectives and create a performance orientated culture. I also did admin tasks, leave approvals, payroll information, and send weekly/monthly reports to my manager.
I also have experience in offering administrative services to clients from a remote location. Tasks include data and order entry, online research, scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.
I am a fast-learner, reliable and trustworthy worker, with a lot of attention to detail. I look forward to working with you.
Verified
