Medical Virtual Assistant | Executive Assistant | Patient Care Coordinator
Virtual Receptionist / Patient Care Coordinator | Virtual Medical Assistant
Hello there, I'm Mia Jane from the Philippines. I have been working for 2+ years supporting healthcare professionals and small businesses helping them keep their day-to-day operations organized, handle client and patient communication and care coordination, manage schedules and appointments, and ensure tasks are completed accurately and on time. I've worked in medical settings such as infectious disease, optometry, and ophthalmology, handling patient calls, new patient intake, appointment coordination, and records management. I also support brands by creating and managing social media content that keeps their online presence active and engaging.
Here’s how I help businesses:
Administrative support
Calendar management
Appointment scheduling
Send reminders and follow up with patients
Customer service (via email, phone and chat)
Patient communication support
Assist with new patient intake
New patient referral support
EMR/EHR database management
Patient care coordination
Insurance verification
Prior authorization
Patient demographic verification
Claims processing & follow-up
Denial management
Billing & invoicing support
Payment processing support
Clinical documentation review
Improve clinical workflow
Provider schedule coordination
HIPAA patient information confidentiality
Data entry and data validation
Maintain accurate and HIPAA-compliant documentation
Coordinate communication between patients and clinical providers
Inbox & Email management
Social media content planning & posting
Content calendar planning
Content creation (creatve graphics, short form videos)
Social media community engagement
Online community management & moderation
Assist in reviewing current processes & improve them
Tools I'm proficient at:
eclinicalworks, Practice Fushion, Crystal PN, Monday, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), Dropbox, Time Doctor, Canva, CapCut, Zoom, Google Meet, WhatsApp, Microsoft Teams, ChatGPT, Open AI, Google Gemini, Notion AI, Claude AI
Why work with me this year:
With proven experience in healthcare support role
I'm compassionate and detail-oriented
Highly organized, dependable, and able to multitask
Experience contacting patients, medical offices, or insurance companies
Able to work during U.S., Canada, UK, AU/NZ daytime hours
With stable high-speed internet, quiet work space, and noise canceling headset
Medical Services, Patient Care, Medical Virtual Assistant, Administrative Management, Customer Service, Medical Knowledge, English Proficiency, Outbound Calls, HIPAA Compliance, Inbound Sales, Customer Support, Client Relationship Management, Attention to Detail, Office and Administration, Coordination, Scheduling, English Speaking, Organization, Problem Solving
