I have over 10 years of experience in the BPO industry, where I’ve handled multiple roles in customer service, tech support, collections, quality analyst, and product trainer. In my medical billing role, I’ve managed claims, payments, charge posting, data entry, and ensured compliance with CPT and ICD-10 codes. My background also includes handling high call volumes, ensuring excellent customer service, and managing appointment scheduling for almost 3 years in the real estate industry and executive search firm. I’m skilled in building and maintaining client relationships, streamlining processes, and providing detailed support in healthcare and insurance sectors. Currently, I serve as an Inspection Coordinator, overseeing property inspections and ensuring all documentation is accurate. I’m dedicated to improving efficiency and delivering top-tier service across multiple industries.
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