I bring 13+ years of dynamic BPO experience, with a solid 5-year track record in supervisory and leadership roles. Versatility is my forte – I've seamlessly handled multiple Lines of Business (LOBs) and support mediums, from phones to chat to email. My journey began as a Tech Support 2, progressing through Escalations, becoming a Subject Matter Expert, and ultimately assuming a Lead role. Proficiency defines me, encompassing MS Office, Data Management, Data Analysis, and comprehensive support.Beyond the BPO realm, I'm a highly motivated professional with a decade-plus of expertise spanning sales, property management, and team leadership. My adaptability shines through diverse industries, including real estate, hospitality, tech support, and customer service.
