A pleasant day! This is ----------- ----------- -----------. I've been a Customer Service Representative for more than 3 years handling healthcare account and assisting various healthcare professionals in the US. I have a deep knowledge with Medical Insurance specifically with Eligibility, Benefits, Appeals, Authorization & Claims via phone call and through chats. I undergo with various trainings as well to have a deep knowledge & understanding the culture of being a remote worker specifically for virtual assistants where I am trained navigating/using Availity, Inovalon, EClinicalWorks & Dr Chrono.
Being a Customer Service Representative 2, I am also doing the inventory where I validate the adjustment request made by my teammates regarding claims. I am also responsible on sending emails for follow-up on adjustment request with other department usually the Claim Intake & Workflow Department and also faxing of documents to the provider either it is an EOB, Appeal or Authorization denial/approval letter.
Verified
