Operationally strong and commercially aware Sales & Operations Support Executive with a proven track record of strengthening processes, improving accuracy, and driving seamless coordination between Sales, Operations, and Supply Chain functions. I operate as the central hub for sample logistics, customer documentation, product data integrity, supplier onboarding, and operational compliance.I bring advanced experience across multiple systems including CRM, NetSuite, Samsara, TWS, and Warehouse Management Systems (WMS) ensuring real-time data accuracy, operational visibility, and smooth execution across all customer and supplier touchpoints. I lead the administrative and coordination backbone for both teams, managing shipments, stock updates, certifications, customer follow-ups, and supplier files with precision and urgency.
Recognised for building organised workflows, improving communication lines, and supporting decision-making through accurate reporting and insights, I consistently deliver operational stability in high-volume, fast-moving environments. I combine strong analytical ability with proactive problem-solving, enabling both Sales and Operations to perform at their highest level.
Sales and Commercial Support:
Sample logistics & monitoring
Customer communication & follow-ups
New Line Forms (NLFs) submission & accuracy
Customer-required documentation (specs, certs, SDS, shipping docs)
Product data & image management
Lead and sample conversion tracking
Supply Chain & Operation:
Supplier onboarding & certification management
Inventory accuracy & stock reporting
Data management across NetSuite & shared drives
3PL coordination & delivery follow-ups
Purchase orders & sales orders updates (SOs/POs)
Logistics troubleshooting
Tools & Software:
CRM platforms
NetSuite
Samsara
TWS
WMS
OneDrive, Shared Folders, Microsoft Team, Slack
AI Tools: Airtable & Unleashed
Google workspace
Outlook
