Customer Service VA | Email, Chat & Phone Support | CRM | Appointment Scheduling
Hello! I'm Matelyn, a dedicated Virtual Assistant and Customer Service Specialist with over 5 years of experience supporting businesses remotely across healthcare, finance, and e-commerce industries.
I specialize in providing reliable customer support through email, chat, and phone while maintaining a professional and friendly customer experience. I have handled high-volume customer inquiries, processed orders and refunds, scheduled appointments, coordinated healthcare staff and clients, and maintained accurate CRM records.
I am experienced with tools such as Zendesk, Salesforce, Gorgias, Zoho, Konnektive, Google Workspace, and Microsoft Office. My background also includes working with Amazon and Shopify stores, assisting customers with orders, product questions, and post-purchase support.
In addition to customer support, I have experience with administrative tasks such as calendar management, recruitment assistance, data entry, and coordinating schedules for caregivers, nurses, and clients in healthcare services.
Clients appreciate my strong communication skills, attention to detail, and ability to manage multiple tasks while maintaining high customer satisfaction. I am dependable, organized, and always committed to helping businesses deliver excellent service to their customers.
If you're looking for a reliable Virtual Assistant who can support your operations, manage customer interactions, and keep things organized, I would love to work with you!
