I am an experienced customer service and operations leader with over a decade of success in the BPO industry and the U.S. pest control sector. Currently, I serve as Department Head for the Customer Service team at a U.S.-based pest control company, where I lead service strategy, team performance, and operational excellence to ensure a consistently high-quality customer experience.
Throughout my career, I have held key leadership roles as a Team Manager and Operations Manager, overseeing diverse accounts across multiple industries. I bring extensive hands-on experience managing all major communication channels, including phone, email, chat, and back-office support, with a strong focus on efficiency, quality, and customer satisfaction.
Known for building high-performing teams and optimizing processes, I have successfully driven performance improvements through coaching, data-driven decision-making, and cross-functional collaboration. My leadership style balances operational rigor with a people-first approach, enabling teams to exceed KPIs while maintaining engagement and service excellence.
I am passionate about delivering exceptional customer experiences, developing leaders, and aligning customer service operations with broader business goals.
