Looking for a customer support expert with deep experience in short-term rentals and eCommerce?
With over 7 years of delivering top-tier support across hospitality, BPO, and online retail, I specialize in creating seamless guest and customer experiences that build loyalty and drive results. From handling complex escalations to streamlining operations behind the scenes, I bring a proactive, solutions-focused approach to every task.
? What I Do Best:
• Short-Term & Long-Term Rental Support
End-to-end guest assistance for Airbnb and corporate housing accounts
Booking management, guest communication, and issue resolution
Invoicing, calendar coordination, and internal team collaboration
Familiar with PMS tools and short-stay industry standards
• eCommerce & Customer Support
Responsive and empathetic support for Etsy and Shopify sellers
Order fulfillment, tracking, dispute handling, and refund processing
Ensuring smooth store operations and high customer satisfaction
• Customer Service Excellence
Skilled in handling escalations and resolving complex issues
Experience in multi-channel support: email, chat, and phone
Focused on improving service workflows and customer retention
? Tools & Platforms: Airbnb, PMS platforms (Hospitable, Guesty, etc.), Shopify, Etsy, Zendesk, Gorgias, Reamaze, Slack, MS Teams, Trello, -----------
? Core Skills: Guest Relations & Customer Service, Booking Coordination & Calendar Management, Dispute Resolution & Policy Compliance, Invoicing & Payment Processing, eCommerce Store & Order Support, Cross-Team Communication
Whether you need a short-term rental specialist or a versatile support professional to strengthen your customer operations, I’m ready to help you deliver exceptional service and scale your business with confidence.
Let’s connect and discuss how I can support your goals.
