Real State Cold-Caller /Customer Service / Airbnb Co-host

I am a versatile and results-driven real estate virtual assistant with experience across various sectors of the industry, including real estate cold-calling, short-term rental, property listing and customer service.

Here are some of the skills I acquired throughout my work experience.

Airbnb Co-Host Role:
-Responding to Inquiries
-Booking Management
-Check-In and Check-Out Coordination
-Guest Communication
-Conflict Resolution
-Enhancing Guest Experience
-Collecting Feedback
-Pricing Strategies


Real Estate Customer Success Role:
-Listing Management
-Inbound/outbound emails/calls
-Encode and update MLS data
-Upload offer to seller accounts
-Assists the seller with signing documents via DocuSign
-Responds to inquiries using CS Playbook
-Client and Buyer Communication
-Administrative Support
-Open House and Showing Coordination


Real Estate Cold Caller Supervisor Role:
-Leadership
-Supervise Cold Calling Operations
-Conduct regular tea-----------etings
-Coaching
-Call Monitoring and Quality Assurance
-Performance Tracking and Reporting
-Improve Lead Generation Processes
-Motivate and Manage Team


Escalation Officer Role:
-Manage Escalated Customer Issues
-Training and Mentoring new agents
-Customer Retention and Satisfaction
-Issue Resolution and Troubleshooting
-Reporting and Metrics
-Process Improvement and Feedback


My ability to adapt to different roles and environments, combined with excellent communication and problem-solving skills, allows me to consistently exceed expectations. I am passionate about helping clients achieve their business goals and contributing to the success of the organizations I work with.