Payments operations and fraud risk professional with over 13 years across dispute and chargeback management, fraud investigations, and payment-provider due diligence in global banking and independent consulting. Owns the end-to-end chargeback and representment lifecycle under Visa and Mastercard rules - intake, evidence compilation, acquirer-portal submissions, and recovery-focused resolution within strict SLAs - and investigates CNP, account takeover, and counterfeit fraud through screening and decisioning tools. Advises high-risk and digital-goods merchants on PSP and acquirer placement across multiple processors, pairing strong transaction- data analysis with structured reporting and a self-directing approach.
