I am a seasoned professional with over 6 years of experience in the BPO and healthcare industries, specializing in real-time management, customer service, insurance claims, and medical virtual assistance. Throughout my career, I have consistently demonstrated the ability to improve team productivity, streamline processes, and deliver accurate administrative outputs in high-pressure environments.
Currently serving as a Medical Virtual Assistant, I am HIPAA-certified and trained in US healthcare operations including patient intake, front desk triage, appointment scheduling, and insurance verification. Prior to this role, I held progressive positions at Concentrix Philippines, where I successfully managed user account systems, conducted claims investigations, and supported operations across multiple departments—earning recognition for both performance and reliability.
I hold a Bachelor of Science in Business Administration, Major in Financial Management, and bring a strong foundation in financial reporting and analysis from my academic training and corporate internship experience. With a career marked by consistency, attention to detail, and client-centered service, I continue to build expertise in operations, healthcare support, and process optimization.
I am now seeking opportunities where I can leverage my background in healthcare support, operations, and financial management to deliver value, contribute to organizational growth, and further expand my professional expertise.
