Customer Service and Technical Support professional with 8+ years of experience supporting US telecommunications, e-commerce, and customer support accounts. Skilled in Zendesk, Office 365, Active Directory, order tracking systems, and escalation handling across phone, chat, and email channels. Promoted from Technical Support Representative to Team Manager within 3 years at Alorica due to strong leadership performance and customer resolution skills. Available for US EST and PST schedules with proven experience in remote support environments.
