Over 7 years of customer service experience, including 4+ years managing disability insurance claims, appeals, and dispute resolutions at Accenture.
I review medical documentation and paperwork to evaluate claim validity and policyholder eligibility, working directly with healthcare providers and medical staff to verify and secure supporting documentation.
I also handle payment processing for approved claims and provide technical support for client-facing web platforms.
What sets me apart: strong attention to detail on regulatory/compliance-sensitive claims work, clear phone and written communication with patients and providers, and a track record of resolving complex, high-stakes cases accurately and on time.
Verified
