Result-oriented professional with over 3 years of dedicated experience in the BPO healthcare industry, specializing in medical insurance and healthcare operations. Proven track record of handling high-volume incoming inquiries for major providers like United Healthcare, successfully guiding policyholders through complex benefits, claims processing, and insurance verifications. Adept at navigating medical documentation, creating authorizations, and streamlining administrative workflows through recent experience as an Executive Assistant. Combines sharp customer support expertise with strong organizational and calendar management skills to deliver high-level operational efficiency.
