I'm a customer operations specialist with 5 years of experience at Canva — one of the world's fastest-growing SaaS companies — where I handled complex escalations, built SOPs from scratch, and trained teams across multiple functions. I consistently hit 100% CSAT and QA scores and was recognized as Team MVP in May 2025.
I specialize in three areas: operations & process improvement (SOP writing, workflow documentation, cross-team coordination), customer success management (escalation handling, CSAT optimization, quality assurance), and data & insights (Looker, Enterpret, feedback analysis, trend reporting).
I'm comfortable working independently in remote environments and have experience collaborating with product, engineering, and operations teams across different time zones. I also use AI tools — including ChatGPT, Claude, and Glean — to work faster and more efficiently, and I have basic experience building custom AI workflow automations.
If you need someone who can hit the ground running, communicate clearly, and actually improve the systems they work in — not just maintain them — I'd love to connect.
