I help organizations improve efficiency, customer experience, and employee performance by combining training expertise, data-driven insights, and process automation. With experience in learning & development, KPI reporting, and digital adoption tools like WalkMe, I specialize in creating scalable training solutions, building dashboards that drive decisions, and streamlining workflows to replace manual processes.
I’ve successfully trained both in-person and remote employees, managing onboarding programs, designing engaging training content, and leading initiatives that boosted team productivity. My background also includes reporting on CSAT, verification quality, and interaction quality, with proven ability to turn raw data into clear, actionable visualizations for stakeholders.
Previously, I supervised a customer care team at T-Mobile, giving me a solid grounding in operations leadership and stakeholder communication. Today, I’m focused on roles where I can leverage learning technology, remote training delivery, business analytics, and process improvement to deliver measurable impact.
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