Hi, I’m Madz! I have over 7 years of experience in customer service industry including 4+ years in Quality Assurance and about 3 years in Customer Support, most of which I spent working remotely. I’ve supported global teams in making sure processes run smoothly, communication stays clear, and high-quality service is consistently delivered.
I recently transitioned into the Virtual Assistant space because I enjoy keeping things organized and helping others behind the scenes. I’m comfortable handling email management, admin tasks, documentation, calendar scheduling, and process audits; and I genuinely love making someone’s day easier by being reliable, proactive, and detail-oriented.
Skills
• Admin Support & Executive Assistance
• Email and Calendar Management
• Report Preparation and Data Monitoring
• Workflow Optimization
• Remote Team Collaboration
• Quality Assurance (QA Ticket Audits, Scorecards)
• SOP and Process Documentation
• Customer Support (Chat, Email, SMS)
• Coaching & Agent Feedback
Tools I Use
• Google Workspace (Docs, Sheets, Gmail, Calendar)
• Slack, Zoom, Loom, Teams
• Trello, Notion
• Zendesk, Kustomer
• MaestroQA
• Shopify
• Canva (basic)
Let’s connect! whether you’re a startup founder who needs a right hand, or part of a growing team that could use dependable admin support, I’d love to help lighten the load and keep things running smoothly.
