TRUST & SAFETY and FRAUD OPERATIONS — Precision You Can Count On
I don't just process cases — I catch what others miss.
With 10 years of experience handling fraud, compliance, and trust & safety operations at Uber and PayPal, I've built a reputation for pattern recognition, independent judgment, and zero policy breaches, even on after-hours shifts with no supervisor oversight.
Whether it's clearing fraud queues, reviewing high-risk accounts, investigating disputes, or flagging systemic issues before they escalate, I keep your platform clean and your users protected.
Here are some of the processes and tasks I usually support clients with:
- Fraud Detection & Investigation
- Trust & Safety Case Review
- Account & Profile Review
- Policy Enforcement
- Compliance Case Handling
- Risk Assessment
- Escalation Handling
- Exception Request Documentation (JIRA)
- Dispute & Claims Resolution
- Pattern Analysis Across User Profiles & Transactions
OPERATIONS SUPPORT — Keeping Things Running Smoothly
I'm all about making sure nothing falls through the cracks.
From managing sensitive case queues to coordinating cross-functional workflows, I operate independently, work clean, and consistently hit targets, even in high-volume, high-stakes environments.
Here are some of the processes and tasks I usually support clients with:
- Queue Management & Backlog Reduction
- Workflow Process Improvement
- Data Entry & Case Documentation
- SLA Monitoring & Reporting
- Real-Time Staffing Coordination
- Escalation Triage
- Knowledge Base Contribution
- Cross-Team Communication & Coordination
CUSTOMER & CLIENT SUPPORT — With Accountability
Keeping things smooth and clients happy is something I've done across fintech, logistics, and e-commerce. I turn complicated cases into clean resolutions and make sure nothing gets missed.
- Customer Account Management
- Dispute & Conflict Resolution
- Technical Support (Tier 1-2)
- Billing & Transaction Support
- Complaint Handling & De-escalation
- Empathetic, Policy-Compliant Communication
Companies I've worked with:
Uber (Freight + Fraud Risk & Compliance)
PayPal UK
Expedia
Do you need a reliable, independent operator who can handle sensitive work without handholding?
Drop a personalized message and let's see how I can take some pressure off your plate.
If you wanna know more, let me tell you about the Platforms, Apps and Tools I'm experienced in:
JIRA
Zendesk
Salesforce
Slack
Google Workspace (Docs, Sheets, Drive, Gmail)
Bliss (Uber Internal)
Relay
Loadboard (Freight TMS)
Uber Internal TMS
Workload
Braintree (Payments)
IWB
Microsoft Office 365 / Teams
Zoom / Google Meet
Plus any custom CRMs or tools you prefer — because I'm a quick study.
"But wait, there's more..."
BS Computer Science — Arellano University (2024)
IELTS General Training
Google Cloud Applied AI Summit (APAC)
AWS Builders Online Series
WES ECA (credential evaluation for international opportunities)
By now, you realize this means I'll hit the ground running and will save you precious time and resources.
If you're sold and think we're a good fit, drop a personalized message and let me know when the best time for a Discovery Call would be.
Best,
Erlen
Verified
