Hi there!
Are you looking for a reliable Virtual Assistant or Customer Support Specialist who can handle your customers, streamline your operations, and help your business grow?
You just found one.
I bring 15+ years of experience in Customer Support, Virtual Assistance, and Administrative Support, helping businesses in eCommerce, home services, telecommunications, and tech deliver excellent customer experiences and efficient backend operations.
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WHAT I CAN DO FOR YOU
Customer Support (Email, Chat, Phone)
- Handle high-volume customer inquiries across Gorgias, Zendesk, Salesforce, Richpanel
- Resolve complaints, refunds, order issues, and escalations with professionalism
- Improve customer satisfaction, retention, and response time
Virtual Assistance & Admin Support
- Calendar & email management
- Data entry, reporting, and documentation
- CRM management and database organization
- Lead tracking and follow-ups
eCommerce Support
- Order processing, tracking, and issue resolution
- Shopify product and order management
- Coordination with fulfillment teams to prevent delays and errors
- Product listing updates and quality control
Lead Management & Appointment Setting
- Handle inbound leads from Facebook, Google, Angi, and other channels
- Qualify prospects and schedule appointments
- Ensure no lead is missed, increasing conversion rates
Operations & Team Support
- Managed customer support teams and handled escalations
- Improved workflows between support, logistics, and fulfillment
- Identified and fixed process gaps to reduce recurring issues
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TOOLS & PLATFORMS
Salesforce | Gorgias | Richpanel | Shopify | Bullhorn ATS
Google Workspace | Microsoft Office | Notion | -----------
Slack | Zoom | CRM & Ticketing Systems
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WHY CLIENTS HIRE ME
- Strong background in customer satisfaction & retention
- Experienced in remote work and global clients (US & UK)
- Excellent communication, organization, and problem-solving skills
- Trustworthy, proactive, and able to work independently
- Focused on results — not just tasks
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RESULTS & EXPERIENCE HIGHLIGHTS
- Managed high-volume customer support across email, chat, and phone
- Resolved escalations and improved customer satisfaction
- Handled inbound leads and appointment setting (Google, Facebook, Angi)
- Supported eCommerce operations (order tracking, refunds, fulfillment coordination)
- Maintained accurate CRM data and reports for business operations
- Improved workflows by identifying and resolving process gaps
If you need someone who can take care of your customers, support your operations, and make your life easier, send me a message.
Let’s build something efficient and scalable together. :)
Verified
