I am an experienced Customer Service Representative and Virtual Assistant specializing in eCommerce support and backend operations. I have supported multiple online brands and understand how fast-paced and detail-oriented the environment can be.
My expertise includes customer email and chat support, order management, returns and refunds processing, escalation handling, inventory updates, product listing management, discount code creation, and retail and wholesale order support. I have experience being the first point of contact for customers while also supporting backend operations for smooth fulfillment and daily workflow.
I am highly proficient in tools such as Shopify, Gorgias, Zendesk, Kustomer, Zoho CRM, NetSuite, QuickBooks, Google Workspace, ClickUp, and -----------. I am tech-savvy and confident in learning new CRMs, helpdesk systems, and task management platforms quickly.
Beyond customer support, I also provide executive and administrative support including inbox management, calendar coordination, task tracking, and internal documentation.
Clients describe me as reliable, responsive, and easy to work with. I focus on creating efficient systems, maintaining clear communication, and delivering a smooth experience for both customers and leadership.
If you are looking for a dependable eCommerce Customer Support Specialist or Virtual Assistant who can handle both frontline support and backend operations, I am ready to help your business grow. Let's talk about it and I look forward to connecting with you.
