I’m an experienced Executive Assistant and Operations Professional with over 8 years of experience supporting executives, managing projects, improving business processes, and leading customer operations across property management, telecommunications, and nonprofit organizations.
I specialize in bringing structure to fast-growing businesses by improving workflows, documenting processes, coordinating cross-functional projects, and ensuring day-to-day operations run efficiently. Whether it’s managing executive priorities, creating SOPs, coordinating vendors, tracking KPIs, or supporting strategic initiatives, I take ownership and make sure things get done.
My background includes:
• Executive support and strategic calendar management
• Project and operations management
• Property management and guest experience (Airbnb, VRBO, iTrip)
• Process improvement and SOP development
• Team leadership, coaching, and onboarding
• Customer support operations and escalations
• Data reporting and workflow optimization
• AI-powered productivity and automation
I’m highly adaptable and enjoy learning new systems quickly. I’ve worked with platforms including Microsoft 365, ClickUp, Guesty, AppFolio, LegalServer, DonorPerfect, Slack, Zoom, Google Workspace, and various CRM and property management systems.
I value proactive communication, attention to detail, accountability, and continuous improvement. I don’t just complete tasks. I look for opportunities to improve the way work gets done so teams can operate more efficiently and leaders can focus on growing their business.
If you’re looking for someone who can serve as both a reliable right hand and a strong operations partner, I’d love to connect.
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