I am a highly organized Medical Administrative Virtual Assistant with 4 years of remote experience supporting specialist medical practices across the US and Australia. Operating as an Independent Contractor, I specialize in seamless back-office clinic administration, ensuring that backend operations run efficiently so clinical teams can prioritize exceptional patient care.
In my current role supporting Australian specialist clinics, I act as the backbone of the practice's daily administrative operations. I manage structured workflows that require high attention to detail and proactive coordination. Rather than handling inbound calls, I focus strictly on the critical, non-voice behind-the-scenes tasks that keep the clinic running on time.
My daily workflow involves:
• Triaging incoming referrals and managing the end-to-end patient onboarding process via secure clinic systems.
• Facilitating digital registration forms and creating highly accurate patient profiles.
• Coordinating complex specialist calendars and booking patient appointments strictly via email, SMS, and dedicated patient portals.
• Proactively securing and downloading pathology and imaging test results via online laboratory portals and e-fax systems well before consultations.
My foundation in healthcare administration was built in the fast-paced US system as a Surgery Scheduler. There, I mastered waitlist optimization, processed medical billing with strict attention to detail, and maintained full HIPAA compliance. Whether I am navigating complex portals, processing e-faxes, or ensuring patient records are perfectly aligned, I bring a calm, positive, and solutions-oriented approach to my team.
Core Expertise:
• Back-Office Administration: Referral Management, Digital Patient Onboarding, Electronic Health Records (EHR) Maintenance, Data Integrity.
• Non-Voice Coordination: Email/Portal Appointment Scheduling, Calendar Management, Online Test Result Retrieval.
• Systems Proficiency: Clinic to Cloud, AdvancedMD, Nextiva, Google Workspace, Microsoft Office.
• Professional Approach: Adaptable, highly organized, ethically minded, and dedicated to delivering service consistency.
Always eager to learn new systems and take on complex administrative challenges to support seamless healthcare delivery.
Verified
