I am a Customer and Business Support with a total of 4 years of experience in customer-facing roles, including supporting a high-end furniture company in Australia and US Bank. I handle customer enquiries, order processing, supplier coordination, and post-sale issue resolution with a strong focus on accuracy and clear communication.
I have experience working with made-to-order products, carefully checking specifications and order details to minimise errors and delays. I coordinate closely with suppliers, monitor order confirmations and delivery updates, and keep customers informed throughout the process.
I’m experienced using Zendesk and Outlook, managing customer communications via email and messaging platforms, and maintaining accurate records. I’m detail-oriented, reliable, and able to work independently in a remote setup.
I take ownership of tasks and consistently aim to deliver a smooth and professional customer experience.
