Hi, my name is Naj. With 3 years of hands-on experience in IT service desk operations. I specialize in diagnosing and resolving hardware, software, and network issues for global clients. Proficient in managing service requests and troubleshooting complex IT problems, I excel in maintaining high client satisfaction through clear and effective communication. I am skilled in supporting technologies like Office 365, Google Workspace, Active Directory, and remote tools like Bomgar. Experienced with ticketing systems such as Zendesk and ServiceNow, I am passionate about delivering reliable IT support while continuously enhancing my technical expertise to meet the evolving demands of the IT landscape.
