I'm an accomplished customer service representative with relevant experience as well as customer support for e-commerce brands.
I have provided excellent services to clients worldwide, including live chat, email, and phone support. Throughout my experience, I have developed skills for converting negative situations into positive ones by remaining calm and positive and showing empathy and understanding toward customers. Also, I have great time management skills and can handle pressure.
I also provide a wide range of administrative tasks, which include:
Order processing, order inquiry, Internet research, and social media handling.
Customer Services Software that I have used:
**Zendesk, **Khoros, **Gorgias, **Salesforce, **Shopify
Tools and internal communication software:
**Slack, **Skype, **Google Docs, **Excel, **Google Spreadsheet
I am eager to learn about products and services to deliver the best possible customer service.
Feel free to contact me, as I am fully available for a quick call. Let's start building a long-term relationship.
