Windows OS
Mac OS
Android & iPhone mobile phones
Computer hardware & peripherals
Printers/copiers/fax
Network configuration & mapping
Active Directory
Outlook, Office 365, Lotus notes
Email setup & configuration
Remote assistance – team
viewer, RDP, anydesk, Bomgar
Ticketing tools – Request tracker
Zoom, Skype, Slack, Whatsapp,
Viber, Hangouts
Endpoint security – McAfee,
Kaspersky, McAfee, Windows
defender
Microsoft Word, Excel,
Powerpoint, One Note
