With over five years of experience supporting international clients, I've developed a skill set across the BPO and Virtual Assistant industries. Currently, I serve as a General Virtual Assistant, where I manage courses and content in Scribe. My administrative expertise includes coordinating video conferences, calendar and email management, and data entry.
Throughout my career, I have managed accounts from technical support to sales and customer service, assisting clients via both phone and chat. I am proficient in account specific tools and Avaya, as well as the Google Workspace and various CRM systems. I pride myself and became one of the top agents.
As an ESL teacher, I lead students with various ages and levels. Each class should be effective and engaging.
After I graduated college, I worked as a supermarket supervisor, managing all areas and oversee employees. I maximize reports and administrative tasks using office suites, systems for retailers and other communication platforms.
I am a tech-savvy and I am a highly motivated individual eager to learn more. I'm also exploring my creative side.
