I'm a Virtual Assistant with 4+ years of experience in operations, executive support, customer success, and e-commerce. I've supported founders and growing businesses by keeping day-to-day operations organized, improving recurring processes, and making sure important details don't fall through the cracks.
Here's what I bring to the table:
Operations & Process Support: Manage recurring workflows, create operational trackers, document SOPs, organize business information, coordinate across teams and external partners, and look for ways to make processes more organized and efficient.
Executive & Administrative Support: Manage founder inboxes, organize files and documentation, coordinate schedules and follow-ups, support recurring administrative tasks, and provide light bookkeeping support including transaction categorization, receipt organization, and invoices.
Client & Student Success: Managed onboarding and ongoing support for an online coaching business, including HubSpot records, coach assignments, scheduling, student communication, progress tracking, and coordinating across multiple coaches and students.
E-commerce & Customer Operations: Experienced with Shopify, inventory monitoring, fulfillment coordination, customer support, supplier communication, and working with 3PL providers. I've handled everything from order and shipping issues to monitoring stock levels and coordinating shipments with suppliers and fulfillment centers.
Systems & Process Improvement: Create SOPs, trackers, and documentation that make recurring work easier to manage and reduce the chance of things being missed. I enjoy identifying gaps in existing workflows and finding practical ways to improve them.
Core Competencies:
Operations Support • Executive Support • Process Improvement • SOP Documentation • Project Coordination • Inbox Management • Client & Customer Success • CRM Management • E-commerce Operations • Inventory & Fulfillment • Light Bookkeeping • Reporting & Tracking
Tools:
Google Workspace • HubSpot • Shopify • Amazon Seller Central • ShipBob • ClickUp • Notion • QuickBooks • Slack • Calendly • Canva • Tango • Loom • ChatGPT
I'm comfortable learning new software and adapting to established systems, and I'm currently expanding my skills in AI and automation.
I work best with founders and growing teams who need someone dependable behind the scenes to bring structure, follow through on the details, and help keep operations moving.
Verified
