Professional Summary
I’m an experienced professional with over 15 years in the BPO industry, including roles as Team Manager and Operations Manager. I’ve also worked as a Virtual Assistant in Real Estate, SEO/Digital Marketing, E-commerce, Customer Service, Technical Support, Sales, and 401(k) Financial Management.
I combine leadership, operations, and creative support skills, ensuring quality results and efficiency in every project I handle.
Key Skills & Expertise
Leadership & Operations: Managed 15–20 agents, monitored KPIs, and led training and onboarding programs.
Customer Service & Retention: Skilled in communication, problem-solving, and client satisfaction.
Virtual Assistance: Calendar and email management, data entry, cold calling, research, appointment setting.
Creative Tasks:
Video Editing: CapCut, Adobe Premiere Pro
Graphic Design: Canva (photos, ad banners, infographics, social media visuals)
SEO & Digital Marketing: Lead generation, outreach, and website ranking support for SMEs.
Process & Quality Frameworks: Lean Six Sigma, 4DX, EOS, RCA, Quality Tools.
Tools & Software
Productivity: MS Office, Google Workspace, Trello, Asana, CRMs
Creative: Canva, CapCut, Adobe Premiere Pro
Communication: Slack, Zoom, Skype, Microsoft Teams
What I Offer
I bring a mix of strategic leadership, creative execution, and virtual efficiency. Whether managing teams, improving workflows, or producing content, I deliver consistent results with professionalism and initiative.
I’m eager to contribute to a collaborative, growth-driven team while confidently handling independent responsibilities.
