GLADYS JOYCELYN CADA
Operations Manager | Project Coordinator | Executive Operations Specialist
Philippines | Available to Work U.S. Mountain Time (Full-Time)<8efe80624d780eba0c6493ec45140364>Email: ----------- | Phone/Whatsapp: -----------
LinkedIn: -----------.-----------/in/gladys-joycelyn-cada/
Professional Summary
Results-driven Operations Manager with 10+ years of experience leading business operations, project coordination, executive administration, scheduling, customer communication, invoicing, recruitment, and process improvement for U.S.-based businesses. Known for building organized systems, improving workflows, coordinating remote teams, and ensuring projects move forward with minimal supervision.
Career Highlights
• 10+ years managing business operations and supporting U.S.-based companies.
• Built and scaled a remote operations and staffing agency.
• Managed scheduling, project coordination, customer communication, invoicing, and documentation.
• Recruited, trained, and led 25+ remote professionals.
• Created SOPs and operational systems that improved efficiency.
• Known for ownership, proactive follow-up, and exceptional organization.
Core Competencies
Operations Management • Project Coordination • Executive Support • Scheduling • Customer Communication • Invoicing & Billing • Payment Tracking • Administrative Operations • Google Workspace • Microsoft Office • Slack • Documentation Management • SOP Development • Recruitment & Onboarding • Process Improvement
Professional Experience
Operations Manager
GCVA Service Provider (Remote Operations & Business Support Agency)
2016–Present
• Direct daily operations across multiple U.S. client accounts.
• Coordinate project timelines, priorities, calendars, and appointments.
• Review daily communications and organize operational priorities.
• Serve as primary point of contact for clients and provide proactive project updates.
• Prepare client invoices, track payments, and maintain accurate financial records.
• Maintain organized Google Drive documentation, SOPs, contracts, and business records.
• Recruit, onboard, train, and support remote professionals.
• Track projects, follow up on action items, and resolve operational bottlenecks.
Key Achievements
• Built and grew a successful remote operations and staffing company.
• Managed more than 20 remote professionals.
• Improved operational efficiency through standardized workflows and SOPs.
• Maintained long-term client relationships through exceptional customer service.
Software
Google Workspace • Google Drive • Gmail • Google Calendar • Slack • Microsoft Office • Teams • Zoom • Asana • QuickBooks (Basic Knowledge)
Availability
Available Monday–Friday, Full-Time (40 hours/week), U.S. Mountain Time. Quiet home office, reliable high-speed internet, professional workspace, reliable computer with webcam.
