Banking and Finance professional with over six years of experience in collections, accounts receivable management, and customer service. Skilled in end-to-end receivables processes, payment allocation, reconciliations, and month-end AR activities. Adept at managing complex payment queries, refunds, and direct debit runs while ensuring compliance with service-level agreements. Known for accuracy in reporting, strong stakeholder engagement, and process improvement initiatives, supported by a solid working knowledge of Microsoft Excel for reporting and process improvement. Proficient in banking systems and ERP/CRM platforms including SAP, Tallyman, and TSYS Prime, with a proven ability to deliver timely and customer-focused financial solutions. Recognized for a strong work ethic, adaptability, and commitment to delivering high-quality outcomes in both individual and team settings.
