Consumer Warranty Specialist | Claims Processing | Warranty Operations | Operations VA | Customer Support | Order Management | Logistics

Need a reliable Operations VA who can keep your business organized and your customers satisfied?

I’m RC, a Warranty Operations Specialist with 3+ years of experience in warranty operations, customer support, technical support, and logistics coordination. I help businesses manage warranty claims, RMA processes, order processing, refunds, customer inquiries, shipping coordination, and ERP/CRM updates with accuracy and efficiency.

My services include:

- Warranty Claims and RMA Management
- Customer Support (Email, Chat, and Phone)
- Order Processing and Returns
- Refund Processing and Customer Follow-up
- Logistics and 3PL Coordination
- Inventory Tracking and Documentation
- Data Entry and Reporting
- Technical Support and Troubleshooting

Software and Tools:

Infor SyteLine ERP, Microsoft Dynamics 365, Oracle, Salesforce, Microsoft Excel, Microsoft Outlook, Microsoft Teams, and Microsoft Office.

I am detail-oriented, proactive, and committed to providing reliable support that helps businesses improve operations, reduce delays, and deliver excellent customer experiences.

I look forward to helping your business succeed.