Legal Virtual Assistant | Juris Doctor | Talent Acquisition Specialist
Apps I work with:
- Canva | 17Hats | Airtable | Microsoft Office | Ring Central and more | Zendesk
-Fast Learner and Tech-savvy | G-Suite | Blog content writer | Project Manager
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• English Language Instructor, April 2013-March 2014
Kalinga State University, Philippines
Job Description
-Handled a class size of 50-60 students per class (5 classes) on subjects focused on improving foundation skills in English.
-Handled Journalism subject.
-Customized syllabus to improve the quality of English Proficiency.
-Founded and advised the Performing Arts Club of Kalinga State University
-Plan and instruct subject area using a wide variety of teaching aids, and motivational and implementation strategies to engage students in active learning.
-Incorporate learning modality principles into classroom and individual -----------velop and conduct inter-grade activities. Implement technological approaches to the subject material. Research educational resources on the Internet. Assist with information retrieval
-Designed and conducted various faculty and student workshops for training in English -----------structed corporate personnel in accent neutralization and software application.
• OPERATIONS TEAM SUPERVISOR
Sitel Inc., Philippines- managed technical support team (-----------), billing support personnel (-----------)sales and customer support (2011-January 2013)
Job Description
-Monitored calls for quality and efficiency, and identified patterns and problems that affected customer resolution.
-Uptrained call center representatives on identified issues gathered from the call
-Rolled out/ disseminated company policy updates
-Managed incoming call volumes, also worked in workforce management in reducing the cost of production.
-Worked as queue hawk/real-time analyst and updated higher management on changes in predicted call volume.
-Managed payroll and payroll issues of CSR staff.
• More than 5 years of successful experience in training staff (adult customer service representatives in call center/BPO) through wall-to-wall strategy to upgrade English language skills level.
• Spear-headed research and development team (BPO)
to address knowledge issues and fast-track process implementation.
• Customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures.
• Possess solid computer skills.
• Ability to train, motivate, and supervise
• A team player, acknowledged as “Top Coach (supervisor)” in 2011.
• Develop plans, conduct audits and variance analyses, process payroll and filings, and maintain/update accurate inventories
