Executive Assistant | Operations Manager | Operations & Project Coordinator | Customer Experience Leader | Team Leader

•Executive Assistant | Operations & Project Coordinator

If you're looking for someone who can simply complete tasks, there are plenty of Virtual Assistants available.

If you're looking for someone who can take ownership, improve operations, coordinate projects, and help your business grow, that's where I can add value.

I bring over 20 years of professional experience supporting executives, business owners, and global organizations across the U.S., Australia, Europe, LATAM, and Southeast Asia.

Throughout my career, I've worked in executive support, operations management, project coordination, customer experience, recruitment, logistics, and team leadership.

Here's how I can help:
Executive Support
• Calendar & inbox management
• Meeting scheduling
• Executive correspondence
• Travel coordination
• Research
• Document preparation

Operations & Project Coordination
• Project management
• SOP creation
• Process improvement
• KPI reporting
• Workflow optimization
• Stakeholder communication
• Vendor management

Customer Experience
• Customer support operations
• Escalation management
• Marketplace & eCommerce support
• Quality Assurance
• Team coaching

Recruitment
• Job posting
• Candidate screening
• Interview coordination
• Onboarding support

Career Highlights
• 20+ years of professional experience
• Led teams of up to 36 agents
• Presented daily, weekly, monthly, quarterly, and annual business reviews to clients
• Helped reduce weekly ticket backlogs from nearly 2,000 to fewer than 500, with periods of achieving near-zero backlog
• Coordinated employee engagement programs supporting thousands of employees across SEA, LATAM, and Europe

Tools
Google Workspace | Microsoft Office | ----------- |Trello | Notion | Click Up | Slack | Zoom | Salesforce | Shopify | Zendesk | Kustomer | Gorgias | Loop | Shipstation | WooCommerce | Oracle | OpenPhone | Five9 | RingCentral | AirCall | Confluence | Stripe | ChatGPT

I'm proactive, highly organized, detail-oriented, and comfortable working independently. I take ownership of my work, communicate effectively, and always look for ways to improve processes and support business growth.

If you're looking for a dependable Executive Assistant and Operations Professional who can become a long-ter-----------mber of your team, I'd love the opportunity to work with you.