Expert STR Operations & Financial Specialist (Since 2015)
I am a highly motivated and versatile Virtual Assistant with a strong focus on the financial and operational management of Short-Term Rentals (STR). With a decade of remote work experience—transitioning from a home-based ESL teacher in 2015 to a dedicated VA in 2021—I deliver precise administrative support and seamless property management for fast-paced businesses.
Core Expertise:
STR Financial & Administrative Operations
My primary strength lies in managing the critical back-end financial and administrative tasks essential for profitable STR operations
Financial Reporting & Reconciliation: Expertly run month-end reports (Hostfully) to accurately calculate and prepare for all necessary expenses, including Waivo fees, Airbnb Resolutions, and VRBO commissions. I am proficient in creating detailed QuickBooks Online journal entries.
Expense and Claims Management: Meticulously track daily expenses and manage invoices for bills in QuickBooks Online. Crucially, I handle the documentation of property damages and the prompt filing of insurance claims.
Payroll & Quality Assurance: Manage cleaning team payroll and payment initiation via platforms like Turno, including implementing and overseeing quality assurance processes every two weeks.Property & Vendor ManagementI ensure properties are consistently maintained and ready for guests through meticulous coordination and management:
Vendor Coordination: Act as the primary contact for all necessary maintenance personnel, including HVAC/appliance technicians, pool cleaners, landscapers, and pest control services.
Listing Management & Setup: Oversee cleaning schedules, handle maintenance requests, and track long-term property issues. I am fully capable of creating and managing new listings from scratch, including preparing neighbor letters and developing comprehensive digital guidebooks (Hostfully, Airbnb, TouchStay).
Guest Experience & Operational Success:
I ensure a smooth, worry-free experience for both guests and property owners by maintaining constant vigilance and proactive management:Daily Operations Monitoring: Monitor guest messages, schedules, electronic locks, and cameras to ensure flawless daily arrivals and departures.
Guest Communications: Promptly respond to guest inquiries and address needs to maintain high satisfaction scores.
Revenue Management: Review and adjust dynamic pricing and occupancy settings to optimize revenue performance.
Additional Skills & Demonstrated Results
My diverse background offers additional value in key business areas:
Social Media Management: Proven ability to drive growth; I once increased a client's Instagram following by 1125% (from 175 to 2,000) in just two months. Familiar with content creation and scheduling.
Transaction Coordination: Experienced in managing complex workflows from contract to closing, ensuring smooth and compliant client experiences.
Website Maintenance (WordPress): Experienced in updating and maintaining company websites using the WordPress platform.
General Administration: Adept at email management, client/vendor communication, and creating custom tools for detailed expense tracking.
Let's discuss how my specialized skills in STR finance and comprehensive administrative capabilities can become an indispensable asset to your team.
