Financial services and banking operations leader with 18+ years of experience across privacy operations, customer service, collections, mortgage services, fraud and disputes, complaints management, quality assurance, and people leadership. Proven expertise in compromised data incident response, consumer notification, Data Subject Requests, regulatory compliance, risk mitigation, control frameworks, and operational excellence. Known for leading cross-functional teams, improving turnaround times, strengthening governance, and driving scalable process improvements across global operations.
