A results-driven professional with 6 years of experience in the BPO industry, known for exceptional communication skills and a strong commitment to client satisfaction. Proven track record of leadership, having successfully led a high-performing team to achieve the top rank across all performance metrics. Recognized with two promotions for consistent excellence in service quality and operational efficiency. Currently working as a Scheduler, responsible for staffing and ensuring timely caregiver placements to meet client needs. Highly adaptable, detail-oriented, and committed to delivering results in fast-paced environments.
