As a seasoned Customer Service Specialist, I have successfully navigated and excelled in diverse domains, managing accounts ranging from Telco and hotel reservations to healthcare. My proficiency extends across various communication channels, including phone, email, and chats, ensuring a seamless and responsive customer experience.Currently serving as a Team Leader in Customer Service, I leverage my extensive background to lead and motivate a dynamic team. My role involves not only overseeing operations but also drawing from my experience as a training specialist to enhance the team's skills and capabilities. With a commitment to excellence and a versatile skill set, I consistently drive customer satisfaction across multiple sectors. OCCUPATIONAL BACKGROUNDPosition : Team Leader/Assistant Operations Manager
Duration : April 1, 2021 to the present
Company : Manulife Business Processing Services
Business Unit : Canadian Group Benefits AccountPosition : Process / Product Trainer
Duration : March 2016 – March 2021
Company : Manulife Business Processing ServicesPosition : Flex Customer Service Representative
Duration : September 3, 2012 to March 2016
Company : Manulife Business Processing ServicesPosition : Sales Representative (Travel Account)
Company : Sykes Asia
Duration : December 2011 to July 2012Position : Supervisor, Customer Service Representative, Writer, Business Developer, Reservation OfficerInstitution : CLS & Sons Global Trading ----------- and Relax Travel and Tours
Duration : May 2011 up to December 2011Position : Clinical Instructor/ Nurse Lecturer
Institution : Our Lady of Fatima University (Quezon City Campus)
Duration : June 2008 – October 2010Position : Customer Service Associate
Institution : APAC Customer Services Inc.
Duration : October 2007 – June 2008Position : Customer Service Associate
Institution : SITEL Philippines (previously ClientLogic)
Duration : January 2006 – July 2007
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