Highly motivated and professional Customer Service and Sales Virtual Assistant with 10+ years of
experience supporting U.S.-based businesses through inbound/outbound calls, lead follow-ups,
customer retention, and sales conversions. Highly skilled in handling high-volume customer interactions,
resolving billing and account issues, and building long-term client relationships. Reliable, detail-oriented,
and results-driven in fast-paced remote environments.
WORK EXPERIENCE
Credit Clerk
Sales Representative | Middletown, Delaware, USA Aug 2024 - Jan 2026
-Generated new client enrollments through inbound calls and structured sales follow-ups
-Educate clients with credit repair programs, pricing, and timelines while maintaining FCRA-compliant
communication
-Maintained accurate CRM records for leads, enrollments, and clients monthly credit reports
Optionshire March 2023 - July 2024
Senior CSR / Consultant
-Managed and organized a volume of email and SMS inbox, responding to a numbers of inquiries per day with a high percentage of satisfaction from the clients.·
-Handled Outbound and Inbound calls.·
-Track records of Applications and Possible leads using CRM and on-time daily/weekly task.
-Providing Exceeding expectation when it comes to filing Legal Documents and paper works, ensuring all parties were informed and prepared.
-Became a CSR trainer and managed to facilitate on-the-job coaching, developing educational material and organizing training sessions for new hires
Zengage November 2021 – May 2022
Sales Conversion Agent
-Performed Cold-calling and managed to handle high-volume of calls for potential leads and generating sales leads that develop
into new customers, and identifying and assessing customer needs to achieve
satisfaction
-Providing an outstanding sales pitch to customers and educating them at the same time on how they’ll be able to make profit in Online Trading.
-Performing cost-benefit analysis of existing and potential customer and maintaining positive business relationships to ensure
future sales.
Genpact LLC November 2015 – October 2021
Process Associate
-Worked as a Collections Specialist for an International Bank and we’re able to
achieved multiple awards for top performance for almost 6 years in the business.
-Generated a positive result and providing an alternative payment options for overdue bills and collecting payments from the individuals or businesses responsible
for the debt.
-Been part of the Net Credit Loss group which helped the business to downsized the loss of profit from customers that’s unable to pay an outstanding amount of debt for more than 6 months and unable reached for a
long period of time.
