My background is mainly in lead generation, sales support, CRM management, and customer service, with experience working across healthcare, sportswear, and gaming.
Most recently, I worked with ----------- as a Lead Generation Specialist. I researched healthcare clinics and wellness providers across the U.S., verified their services and business information, identified decision-makers, found contact details, updated HubSpot records, handled cold email outreach and follow-ups, and helped coordinate discovery calls with qualified prospects.
Before that, I spent almost three years with Allen Sportswear, where I handled B2B and B2C lead generation through calls, texts, and email campaigns. I also worked with Salesforce, HubSpot, GoHighLevel, and Pardot to manage leads, track follow-ups, and keep customer information organized. My role also included customer support before and after the sale, so I was able to work on both the prospecting and relationship side of the business.
I also worked with Scopely on Monopoly GO as a Player Support Agent, helping players through live chat and email. I handled concerns such as gameplay issues, missing rewards, refunds, and purchase problems. That role helped me become better at communication, problem-solving, and handling customer concerns professionally.
I’m proficient with Google Workspace, Microsoft Office 365, GoHighLevel, HubSpot, Salesforce, Pardot, Helpshift, Azalea, and other productivity and CRM tools. I’m detail-oriented, tech-savvy, and comfortable working independently while keeping tasks organized and deadlines on track.
To your success,
Edward Lapitan
