Hi there! I’m Jay, a Freelance E-commerce VA and QA Analyst with more than 8 years of experience in the industry. I have a proven track record of effectively handling multiple lines of businesses and providing exceptional support through proficiency in E-commerce platforms like Shopify and CRMs like Gorgias, Zendesk, etc.
I’ve worked with different teams and handled calls, emails, chat, SMS, and social media support — always focusing on giving customers a smooth and positive experience. Over the years, I’ve also developed strong skills in Quality Assurance, helping improve performance, processes, and overall customer satisfaction. Here’s what I can help you with:
- Customer Service (Voice & Non-Voice)
- Backend support on Orders Fulfillment and Shipping, Social Media, Data Analysis, etc.
- A Monitoring & Feedback Reports
- Email and Chat Support
- Process Documentation & Improvement
- Coaching & Performance Tracking
I’m comfortable working remotely, manage my time well, and communicate clearly with clients and teammates. You can count on me to deliver high-quality work with attention to detail and professionalism.
If you’re looking for a reliable and experienced remote E-Commerce VA, Customer Service or QA professional, I’d love to be part of your team!
Verified
