Shopify Customer Support Specialist | eCommerce VA | Email, Chat & CRM Expert |

WORK SAMPLE: -----------

I am a dedicated Shopify Customer Support Specialist and Virtual Assistant with over 3 years of experience supporting US and UK eCommerce brands.

I specialize in:
• Email & live chat support
• Order tracking, refunds, disputes & chargebacks
• CRM management (Zendesk, Salesforce)
• Upselling & customer retention
• Admin support & database management

I have handled high-volume customer inquiries for retail and eCommerce accounts, ensuring fast response times, accurate resolutions, and positive customer experiences.

I am detail-oriented, organized, and comfortable working independently in remote environments. My goal is to help brands improve customer satisfaction, reduce ticket backlog, and build long-term customer loyalty.

CORE SKILLS

• Shopify Customer Support
• Email & Live Chat Support
• Inbound & Outbound Calls
• Order Management & Tracking
• Refunds & Returns Processing
• CRM Management (Zendesk, Salesforce, Microsoft Dynamics)
• Social Media Customer Support
• Data Entry & Database Management
• Calendar & Email Management
• Administrative Support

TOOLS

CRM & Support Tools:
Zendesk | Salesforce | Microsoft Dynamics | Oracle

eCommerce & Admin Tools:
Shopify | Google Workspace | Slack | -----------

Communication Tools:
Avaya Softphone | Email | Live Chat

Social Platforms:
Instagram | Facebook | TikTok | LinkedIn